WES had no prior knowledge or experience with building or releasing mobile apps, and needed to implement a mobile app with a very short timeline and limited budget.

World Education Services app

The ask:

  • Selected BSI Labs as a vendor, through a competitive RFP process
  • Build the entire solution and educate their team about the process
  • Improve their customer experience to customers receiving foreign to domestic credential evaluations
  • Reduce call volume at the WES customer support centre
  • Implement real-time notifications of document status changes

Services:

  • Built a cross-platform app for iOS and Android with Xamarin Forms
  • Provided training for stakeholders and technology teams on how to build and maintain mobile apps, as well as how to build an automated release pipeline using Azure DevOps to release versions of the app with one click
  • 6 week accelerated timeline, January – February 2019
  • Continuing support as they take ownership of app
World Education Services app
World Education Services app

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